Refund policy

We want you to love what you ordered. If something isn't right, we'll make it easy.

The short version

You have 14 days from delivery to start a return. We cover return shipping. Items from The Happy Rack are final sale.

What we can accept

Items must come back unworn, unwashed, and free of makeup, deodorant, perfume, or pet hair, with original tags still attached. We check every return, and anything that arrives worn or altered can't be refunded.

Final sale

Anything purchased from The Happy Rack is final sale and can't be returned or exchanged. Sizes are broken and we don't restock, so please check the size chart before ordering.

To be clear: using a discount code at checkout does not make an item final sale. Only items listed in The Happy Rack are excluded.

How to start a return

Email sageandarrowboutique@gmail.com within 14 days of delivery with your order number and which pieces you'd like to send back. We'll reply with a prepaid shipping label and the return address.

Please don't ship anything back before you hear from us. Returns sent without a label may not be processed.

Refunds

Once your return arrives, we inspect it and issue your refund within 5 business days to the original payment method. Depending on your bank, it can take another 5 to 10 business days to appear on your statement.

Original shipping charges aren't refunded.

Exchanges

The fastest way to exchange is to return the original piece and place a new order, so your size isn't claimed by someone else while your return is in transit. Most of what we carry arrives in single-digit quantities.

Something wrong with your order

If a piece arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with a photo. We'll replace it or refund you in full, including shipping, and none of the conditions above apply.

Questions

Email sageandarrowboutique@gmail.com and a real person will get back to you.