Refund policy
We want you to love every piece you take home. If something isn't quite right, here's how returns work, in store and online.
The short version
- Within 7 days: refund to your original form of payment
- Days 8–14: store credit
- After 14 days: we're unable to accept returns
For in-store purchases, days are counted from the date of purchase. For online orders, they're counted from the date your package is delivered.
What we can accept
Items must be unworn, unwashed, and free of makeup, deodorant, perfume, smoke, or pet hair, with original tags attached. Please bring or include your receipt or order number.
Final sale
Items from The Happy Rack are final sale and can't be returned or exchanged. Using a discount code or rewards points does not make an item final sale.
Returning in store
Bring the item and your receipt to 41 Main Street, Unit B, Chester, NJ. We'll process your refund or store credit on the spot. Online orders can be returned in store, too.
Returning by mail
Email info@sagearrowboutique.com with your order number within the return window and we'll send you a prepaid return label. Return shipping is on us. Please don't ship anything back before you hear from us. Original shipping charges are not refunded. Refunds and store credit are issued once your return arrives and is approved.
Store credit
Store credit never expires and can be used in store or online.
Exchanges
Most pieces arrive in very small quantities, so the fastest way to exchange is to return the original and purchase the new size or style, in store or as a new online order.
Something wrong with your order?
If a piece arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with a photo. We'll replace it or refund you in full, including shipping.
Questions
Email info@sagearrowboutique.com and a real person will get back to you.